KristalFrazier.com is owned and managed by FundJoy LLC.
Refund Policy: Digital Downloads/eBooks
Our products are currently delivered by Internet download only. After your purchase has been approved we will process your order. Orders are typically processed within one (1) hour but could take as long as twenty-four (24) hours to complete. Once your order has been processed we will send you a confirmation email using the email address you provided on our order form.
This email will serve as your electronic purchase receipt and will contain the information you need to access our product downloads.
Downloads from our servers are closely monitored to ensure you are able to successfully access our products. While we are flexible and allow you to complete a reasonable number of downloads we will not tolerate download abuse. We reserve the right to terminate your access to our download servers.
We stand behind our products and your satisfaction with them is important to us. However, because our products are digital goods delivered via Internet download we generally offer no refunds.
If you change your mind about your purchase and you have not downloaded our product, we will happily issue you a refund upon your request.
Refund requests made after you have downloaded our product are handled on a case by case basis and are issued at our sole discretion. Refund requests, if any, must be made within twenty-four (24) hours of your original purchase.
Refund Policy: Classes and Courses
The Refund Policy applies to the classes and courses and is to be read together with our Terms and Conditions and our Privacy Policy, which govern FundJoy LLC’s relationship with you in connection with any class or course.
Refunds for change of mind without taking part in the program will not be accepted.
Financial hardship is not a valid reason for request for refund.
If you work through up to the first class and you are not totally happy with the class you can cancel your membership within 24 hours of the class start date and receive a full refund.
Specific requirements to be eligible for a refund:
1. You must demonstrate that you have participated in the class by joining and participating in the first class – this requires that you have introduced yourself via chat and ask questions related to the class.
2. You must complete and submit all worksheets and activities from the first class with your request for cancellation of your class membership and refund.
3. Your request for cancellation of your class must be in writing by notifying learn@fundjoy.org up to 24 hours after the official class start date.
Processing your refund request
We will reply by email within 3 business days to inform you whether your request for cancellation and a refund have been approved.
If your request is approved, an electronic refund will be issued within 7 working days from notification of approval.
Refund requests after the 24-hour time period will not be approved under any circumstances.
For any questions or queries please contact FundJoy LLC: learn@fundjoy.org.
